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Know where to go for care.

Convenient, affordable options that save you time, money and unpleasant surprises.

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Save the ER for real emergencies.

Only go to the emergency room for real emergencies. The average cost of an ER visit is $2,577 – that’s guaranteed to make you feel worse!

Doctor Doctor

See your doctor.

Your primary care physician is your first stop for routine and preventative care. No one knows you or your medical needs better. But if you or a family member is sick or injured, and can’t get an appointment right away, we have other simple, low-cost ways to get you the care you need.

Doctor on phone app Doctor on phone app

Use the Anytime-MD App.

For non-emergency, every day care needs without the wait or bills, speak to a doctor 24/7 via the Anytime-MD App. They’ll listen, answer questions, advise, diagnose, even get you an appointment or send a prescription to your local pharmacy. That’s peace of mind round the clock, free to all Texas Health Aetna members.

All about Anytime-MD

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CVS: walk-in to a world of care.

Feeling unwell and want to see someone in person? Members can also walk in to any MinuteClinic® or HealthHUB® location in North Texas and throughout the U.S., for quick, non-emergency care and additional health services.

More about MinuteClinic®

More about HealthHUB®

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Get appointments on your time.

You don’t need to wait to see a doctor or specialist. Call us using the 800# on the back of your Member ID card and we’ll get you timely appointments with in-network providers that fit your schedule, when you need them. We can also send a Dispatch Health care team to your home via the Anytime-MD app.

urgent care urgent care

Visit an urgent care center.

When you really need to see someone right away, we have over 200 in-network urgent care and walk-in clinics, including:

  • MinuteClinic®
  • Concentra Urgent Care
  • PrimaCare Medical Center
  • Urgent Care for Kids
  • Legacy Urgent Care

Every urgent care center, listed

If you have questions about any of our care options, please call the 800# on the back of your member ID card and one of our team will be happy to help.

Always call 9-1-1 for medical emergencies.

A medical emergency is an event that you reasonably believe threatens your or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness or a medical condition that is quickly getting much worse.

Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.

©2020 Texas Health + Aetna Health Plan Inc. & Texas Health + Aetna Health Insurance Company

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Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna) are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

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Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna) are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Texas Health Resources provides certain management services to Texas Health Aetna.

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Please send an e-mail to the Texas Health Aetna Network Team.

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Notice

We recently updated our Texas Health Aetna member portal to improve your digital experience.  This system transition did not affect your plan information.  Please call our customer service line (on the back of your member ID card) if you have any questions or feedback.  Thank you.

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