Skip to main content

Accessibility Services

If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you!  Please call them at the number on your member ID Card or at 1-855-401-5713* from 9am-5pm ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

Texas Health Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard.

See the guidelines

If you need a PDF in an accessible format, you can request it online.

Request an accessible PDF

Note: For issues logging into the web site, please call 1-800-225-3375* for a representative who can assist with technical questions.

*Aetna provides certain management services to Texas Health Aetna including answering customer service phone calls.

The Partnership

Leveraging the strengths of two leading organizations, Texas Health Aetna is blurring the lines of traditional health care plans and health systems to create a truly integrated solution that’s simple to navigate while putting the member’s experience first. The jointly-owned local health plan is committed to providing affordable, high-quality health care services and delivering customized care to members throughout the Dallas-Fort Worth metroplex.

Texas Health Aetna
612 E. Lamar Blvd., Suite 100
Arlington, TX 76011

Texas Health Aetna Logo Texas Health Aetna Logo

What's New

Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.

You are now being redirected to www.aetna.com.

Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna) are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Cancel Continue

You are now leaving the Texas Health Aetna website.

Links to outside sites are provided for your convenience only. Texas Health Aetna and its affiliates are not responsible for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Cancel Continue

You are now being redirected to www.texashealth.org.

Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna) are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Texas Health Resources provides certain management services to Texas Health Aetna.

Cancel Continue

Join Our Network

Are you interested in becoming a participating provider with Texas Health Aetna?

Please send an e-mail to the Texas Health Aetna Network Team.

Back Continue