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Medical Identity Theft

Medical identity theft is a growing problem  

Medical identity theft happens when someone steals your personal or health insurance information. They use it to get medical care, prescriptions, insurance payouts, even surgery. It’s a lot like regular identify theft. It can damage your credit rating. Cost you money and take time to clear up. Even hurt your chances to get some jobs. And it's happening more and more in the United States.

Here are a few steps to protect yourself

Be careful with your member ID card.

It could be used to get medical services or drugs. And these will be on your medical record permanently. If your card is missing, lost or stolen, notify Texas Health Aetna Member Services right away.

Keep personal information personal.

Don’t give out your insurance ID, Social Security or driver’s license numbers on the phone or by mail to just anyone. Make sure you initiated the contact. And make sure there is a valid reason for giving out the number.

Be on guard even if someone claims to be from Texas Health Aetna.

We avoid asking for your Social Security number. However, there are times we need it. For example, if you:

  • Sent us a form that requested your Social Security number but you didn’t provide it or it is not readable, we might call you to ask for it.
  • Left a voice mail for someone at Texas Health Aetna that did not include enough information to identify you, we might ask for additional information when returning your call.

If you are uneasy giving information to someone who says they are from Texas Health Aetna – DON’T. Instead, call the Member Services number on your ID card. Ask to have your call directed to the department asking for the information. That way, you can be sure you are giving the information to Texas Health Aetna.

Make sure “free” is free.

If you visit a free clinic, make sure it’s free. Don’t show your ID card for any reason.

Review health care information.

Take time to read mailed Explanation of Benefits (EOB) statements or online claims. Even if they are marked, “This is not a bill." Look for:

  • Wrong group or identification numbers
  • Unfamiliar provider offices or hospitals
  • Dates for services on which you did not receive care
  • Prescriptions you did not fill

Check your credit report.

Identity thieves can run up medical costs in your name. The bills can be mailed to another address. You won’t know unless you check your report. Or you get a call from a collection agency.

You can get a credit report for free. Visit the Federal Trade Commission website to learn how.

The Partnership

Leveraging the strengths of two leading organizations, Texas Health Aetna is blurring the lines of traditional health care plans and health systems to create a truly integrated solution that’s simple to navigate while putting the member’s experience first. The jointly-owned local health plan is committed to providing affordable, high-quality health care services and delivering customized care to members throughout the Dallas-Fort Worth metroplex.

Texas Health Aetna
612 E. Lamar Blvd., Suite 100
Arlington, TX 76011

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Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.

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Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna) are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

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Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna) are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Texas Health Resources provides certain management services to Texas Health Aetna.

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