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Care during COVID-19: stay safe, stay informed.

As the coronavirus pandemic moves into a different phase, everybody at Texas Health Aetna wants to make sure you, our members, have the latest information, guidance and recommendations – which we’ve collected on this page. Please check back since it will be updated frequently. Again, thanks for trusting us with your health care. Remember, we’re here to help, and we’re all going to get through this together.

Patient with thermometer Patient with thermometer

If you or a family member have symptoms.

If you’re experiencing cold-or flu-like symptoms such as sore throat, cough or fever, limit your contact with and exposure to family members. If possible, quarantine yourself and them to separate areas of your home. Continue to wash your hands and all common surfaces, and wear a mask until symptoms have cleared.

It’s fine to take over-the-counter meds: just check with your pharmacist if you’re worried about them interacting with other prescriptions you have. Drink plenty of liquids. You can also use a room humidifier and take a hot shower to ease discomfort.

If you have breathing difficulties or chest pain, you should contact your doctor, or 911 if it’s a real emergency. If you have other questions or less severe symptoms, you can chat with a board-certified ER physician 24/7 through Anytime-MD.

Visit Anytime-MD


If you want to reduce the risk.

We can all take simple precautions that significantly protect us against infection. They’re all about limiting your exposure and lowering the risk.

  • Wash your hands with soap and warm water for 20 seconds as often as possible.
  • Avoid close contact with people who are sick.
  • Don’t touch your face (eyes, nose and mouth) with unwashed hands.
  • Regularly clean and disinfect common surfaces and high-touch objects regularly.
  • Wear a mask whenever you can’t maintain social distancing by 6 feet or more. This means in stores, where groups gather, on public transport.


Doctor and Patient Doctor and Patient

If you need care.

To limit your exposure and to avoid potentially infecting others, we recommend you use virtual health visits and the phone for routine care. However, there may be some instances where an in-person appointment is more advisable. If you need to be clear on the right choice, you can use Anytime-MD or call your primary care provider.

Visit Anytime-MD

Act on emergencies, immediately!

First and foremost, if you or a family member have a medical emergency, don’t hesitate to call 911 or go the ER. Examples include chest pain, shortness of breath, weakness down one side of your body, blackouts, a bad injury or wound.

Screenings make sense.

If you’ve postponed tests related to existing chronic conditions or preventative care, please make those appointments. This includes screenings or lab tests for diabetes, cancer, heart conditions and more. Follow up care is vital to manage any existing conditions you currently have, as well as to identify any potential changes.

Keep the kids’ check-ups.

Same with the kids: call your doctor for a wellness visit, so they get the full check-ups and all the immunizations they need.

Safe process, secure prescriptions.

Don’t worry, there’ll be a process in place for all appointments to limit exposure to the virus while you’re there. Please confirm the visit guidelines before you go. And don’t forget, you can get any prescriptions delivered for free through your local CVS Pharmacy. This cost share waiver is good through August 31.

You’re not alone: help with stress.

It’s not unusual to feel a little anxious and overwhelmed at this time. Feel free to speak to a Texas Health Behavioral Health Specialist through the Anytime-MD behavioral health option on the app. Other free, related resources are below. – for parents of vulnerable children. – for concerns about domestic violence, unhealthy relationships.

People talking People talking

If you’re returning to work.

Your employer will have introduced ways to ensure a return-ready workplace, but these are simple tips to stay safe and productive.

Wear a mask. It reduces the risk of spreading Covid-19 by 40-50%.

Contact your employer about their plans for re-opening safely. Here’s a great back-to-work website we found, with best practices, checklists and recommendations, created by HR managers, government and health officers in Seattle. Please share it:

Speak to a live doctor 24/7 with Anytime-MD. Get answers to your questions about the virus and all health issues – anytime.

If you meet the CDC testing requirements (or a doctor has recommended it), you can get tested at select self-swab drive-thru CVS locations. Register at for an appointment.

Here are some more helpful resources from our partners.

Visit Texas Health Resources

computer computer

If you want to know more.

Texas Health Aetna’s COVID Companion is a free text service for the public, offering guidance about COVID-19. To sign up text THA to 67634 and follow the prompts. Se habla espanol.

You can also call the Texas Health COVID-19 Nurse Hotline 24/7 at 682-236-7601.

CDC and WHO are great sources of the latest news, updates and progress.
Visit the CDC
Visit the WHO

Aetna’s coronavirus website has more information, tips and answers on staying safe.
Visit the Aetna coronavirus website

Plus you can visit our partner, CVS, and their Covid-19 Resource Center.
Visit the CVS Covid-19 Resource Center

If you have questions about these options for care during the Covid-19 outbreak or any other issues, please call the number on the back of your member ID card and one of our team will be happy to help you.

Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.

©2020 Texas Health + Aetna Health Plan Inc. & Texas Health + Aetna Health Insurance Company

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